Frequently Asked Questions
Welcome to the Best of Maine Corp Help Center
Listed below are our most frequently asked questions. Take a look at our FAQ's and get answers to questions you may have.
FAQ's CONTENTS:
Ordering and Payment Questions (3)
General - Print File Setup (6)
T-Shirt Printing (12)
Banner Printing (5)
Poster Printing (4)
Canvas Printing (3)
Fine Art Printing (3)
Decals Printing (3)
Graphic Design Questions (1)
Shipping & Delivery (2)
Contact Us Questions (1)
Ordering and Payment Questions
I'm ready to order. Can I get my products first and pay your company later?
I'm ready to order and pay. What steps do I take?
What payment forms do you accept?
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General File Setup Questions
Why shouldn't I use 72 dpi resolution?
What resolution should I use?
What format should my file be saved in?
How do I send my file to you?
Do you guys have a Graphics Designer who can design my artwork?
Is there a print setup charge?
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T-Shirt Printing Questions
What size can you print up to on t-shirts?
I need a print size larger than 14"x16" on my t-shirts. Can you tile?
Why shouldn't I use 72 dpi resolution?
What resolution should I use?
What format should my file be saved in?
How do I send my art file to you?
What is the quality of the shirts you supply?
How is the durability of the t-shirts?
What inks do you use?
What process do you use?
Is there a print setup charge for your T-Shirt Printing services?
Can you print on dark shirts?
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Banner Printing Questions
What is the largest banner size you print?
What type of banner materials do you use?
What are your banner printing specifications?
My banner will be outdoors in the sun and rain. Will it fade?
How do I send in my banner art file?
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Poster Printing Questions
What poster paper materials do you use?
What is the largest size poster you can print?
Can I hang my posters in my storefront windows?
How do I send my poster artwork file to you?
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Canvas Printing Questions
What is the largest size canvas you can print?
Do you offer stretching and gallery wraps?
How do I send my canvas file to you?
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Fine Art Printing Questions
What is the largest fine art size do you print?
What fine art printing materials do you use?
How do I send my fine art file to you?
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Decals Printing Questions
I don't see the size I need on your chart. Can I order custom size decals?
What is the largest size decals I can order?
How do I send my decals art file to you?
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Graphics Designs Questions
Do you guys have a Graphics Designer who can design my artwork?
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Shipping & Delivery Questions
When will I receive my order?
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Contact Us Questions
How do I contact Customer Service?
I need to ship my print materials to you. What's your mailing address?
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Payment Questions
Q. I'm ready to order. Can I get my products first and pay your company later?
Pre-payment is required on all custom printing product orders.
Like millions of companies and stores (both online and offline) customers are required to pre-pay for the products they order. We happily start the custom printing process upon receipt of payment.
Okay cool! Do I get an invoice?
Yes, tell us what you need and we e-mail you an invoice via PayPal.com to pay online.
Unfamiliar with PayPal? Visit PayPal.com to learn how PayPal helps over 232 million consumers, small, medium and large businesses easily and securly pay for products and services online.
Q. I'm ready to order and pay. What steps do I take?
E-mail us your order details. We will send you an invoice via PayPal upon receipt of your order.
STEP 1 TO ORDER:
Simply visit our Contact Us page or e-mail us direct at sales@bestofmainecorp.com with your order details.
Want to order by phone? Call Customer Service at
207-351-0251.
ORDER DETAILS NEEDED:
- What product(s) do you need printed? T-Shirts, Banners, Posters, Canvas, Decals, Flags etc.
- Quantity?
- Size?
- Colors if T-shirts?
- Your shipping address
- Any comments, special instructions or questions
- Upload and send us your print-ready art file. View our General Print File Setup FAQ's (if needed)
ORDER ONLINE NOW
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Q. What payment forms do you accept?
We accept Visa, Mastercard, Discover, American Express and eCheck via PayPal.
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GENERAL PRINT FILE QUESTIONS
Q. Why shouldn't I use 72 dpi resolution?
72dpi will not produce good results. A resolution of 140 to 220dpi should produce great prints depending on the quality of your image.
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Q. What resolution should I use?
A resolution of 140 to 220dpi should produce great prints depending on the quality of your image.
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Q. What format should my file be saved in?
All files sent should be sent print-ready in Adobe RBG 1998 for best results. Jpeg are preferred but tiff, .pdf, .ai or .eps etc. are fine. Send file up to 20 mb (all images combined). Files should be scaled to size. If you have additional questions, or require assistance, please email us at sales@bestofmainecorp.com or call us at
207-351-0251.
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Q. How do I send my file to you?
Simply visit our contact us page to upload and send your order and your print-ready files to us 24 hours per day 7 days per week. E-mail us direct at sales@bestofmainecorp.com if you need assistance, or call us at
207-351-0251 to speak with a Service Rep.
View our How to Order FAQ's (if needed)
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Q. Do you guys have a Graphics Designer who can design my art?
Yes, we have a Graphics Designer who can design your art for you. An artwork design fee will apply. Send a REQUEST FOR DESIGN WORK to sales@bestofmainecorp.com. Let us know what you need created. Our Graphics Designer will contact you to confirm the details of your design project, and quote the cost of your artwork design project.
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Q. Is there a print setup charge?
No, there is not a print setup charge because we request files sent print-ready. However, we will inform you if your file has not been sent to us print-ready. We will also inform you of any major problems that we find with your files. You will be able to correct and return your art file to us. A fee may be charged if you ask us to do the work needed to fix the problems with your files.
View our Print File Setup FAQ's which may assist you with setting up your print file properly.
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T-SHIRT PRINTING QUESTIONS
Q. What size can you print up to on t-shirts?
We can print up to 14" x 16" in one shot.
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Q. I need a print size larger than 14" x 16" on my t-shirts. Can you tile?
Yes tiling is possible. Please call us to ask for specifics at 207-351-0251.
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Q. Why shouldn't I use 72 dpi resolution?
72dpi will not produce good results. A resolution of 140 to 220dpi should produce great prints depending on the quality of your image.
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Q. What resolution should I use?
A resolution of 140 to 220dpi should produce great prints depending on the quality of your image.
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Q. What format should my file be saved in?
All files sent should be in Adobe RBG 1998 for best results. Jpeg are preferred but tiff, .pdf, .ai or .eps etc. are fine. Send file up to 20 mb (all images combined). If you are unsure or have file setup questions, please call us at
207-351-0251 for assistance.
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Q. How do I send my art file to you?
Simply visit our Contact Us page to upload and send your files 24 hours per day 7 days per week. Email us direct at sales@bestofmainecorp.com if you require file sending assistance.
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Q. What is the quality of the shirts you supply?
We use 100% heavy weight cotton shirts unless specified different.
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Q. How is the durability of the t-shirts?
20-30 wash cycles is the estimated durability of shirts, however certain factors may make clothing items last less due to the amount detergent used, as well as the quality of the detergent used etc.
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Q. What inks do you use?
We use a water based pigment that are safe and produce nice vibrant colors.
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Q. What process do you use?
Our T-Shirt printing is based on CMYK printing process.
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Q. Is there a print setup charge for T-Shirt Printing services?
No, there is not a print setup charge because we request files sent print-ready. However, we will inform you if your file has not been sent to us print-ready. We will also inform you of any major problems that we find with your files. You will be able to correct and return your art file to us. A fee may be charged if you ask us to do the work needed to fix the problems with your files.
View our Print File Setup FAQ's which may assist you with setting up your print file properly.
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Q. Can you print on dark shirts?
Not anymore due to hazardous chemicals involved in the printing process, however, we can refer you to our printing partners. Contact us to learn more.
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BANNER PRINTING FAQ's
Q. What is the largest banner size you print?
- We print files up to 52” wide by 100’ ft long
- Printing width of 4' by any length (Min order required for wider sizes)
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Q. What type of banner materials do you use?
- Thick vinyl banner stock
- 13oz or 10oz Premium material in a gloss finish for optimal results
- Suitable for photo and graphics banner printing
- Hemmed on all four sides
- Grommets every 2 feet
 Outdoors Use: Fade resistant to sun and rain up to 3 years
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Q. What are your banner printing specifications?
Spec's:
- We print files up to 52” wide by 100’ ft long
- Printing width of 4' by any length (Min order required for wider sizes)
- Banner will be hemmed with grommets every 2 feet
- 13oz or 10oz material is used based on usage
- Art files should be sent print-ready in Adobe RBG 1998 for best results
- Resolution of 140 to 220dpi should produce great prints depending on the quality of your image
- All files need to be scaled to sized
- Jpeg are preferred, but tiff, .pdf, .ai or .eps etc. are ok to send
- Send file up to 20 mb (all images combined)
- Adobe RGB or CMKY color profiles are welcomed
***To send your file now*** Visit our contact Us page to upload and send your print-ready files to us 24 hours per day 7 days per week. E-mail us direct at sales@bestofmainecorp.com if you require file sending assistance, or call us at
207-351-0251 to speak with a Service Rep.
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Q. My banner will be outdoors in the sun and rain. Will if fade?
Our banners are for both indoor and outdoors use and will be fade resistant to sun and rain up to 3 years.
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POSTER PRINTING FAQ's
Q. What poster paper do you use?
8 Mil Luster Paper
9 mil Photo Paper and
Semi Gloss Vinyl
Get complete details on our Poster Printing Materials now.
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Q. What is the largest size poster you can print?
We print posters up to 52” wide by any desired length.
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Q. Can I hang my posters in my storefront windows?
Yes, your posters can be placed in windows and outdoors for 6 months without any fading.
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Q. How do I send my poster artwork file to you?
To send your file now: Visit our contact Us page to upload and send your print-ready files to us 24 hours per day 7 days per week. E-mail us direct at sales@bestofmainecorp.com if you require file sending assistance, or call us at
207-351-0251 to speak with a Service Rep.
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CANVAS PRINTING QUESTIONS
Q. What is the largest size canvas you can print?
We print canvas up to 52" wide
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Q. Do you offer canvas stretching and gallery wraps?
Yes, we offer stretching and gallery wraps. We are capable of stretching, mounting and die cutting of material.
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Q. How do I send my canvas artwork file to you?
To send your file now: Visit our contact Us page to upload and send your print-ready files to us 24 hours per day 7 days per week. E-mail us direct at sales@bestofmainecorp.com if you require file sending assistance, or call us at
207-351-0251 to speak with a Service Rep.
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Fine Art Printing Questions
Q. What is the largest fine art size do you print?
We print up to 42" wide by any length
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Q. What fine art printing materials do you use?
- We use archival paper and ink
- We use velvet fine art paper and enhanced matt paper
- Other paper available upon request
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Q. How do I send my fine art to you?
To send your file now: Visit our contact Us page to upload and send your print-ready files to us 24 hours per day 7 days per week. E-mail us direct at sales@bestofmainecorp.com if you require file sending assistance, or call us at
207-351-0251 to speak with a Service Rep.
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Decals Printing Questions
Q. I don't see the size I need on your decals price chart. Can I order a custom size?
Yes, you can order decals in any size, jumbo (fathead size), large, medium and small.
Request a custom decals size quote!
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Q. What is the largest size decals I can order?
We print decals up to 50" wide.
Q. How do I send my decals art file to you?
To send your file now: Visit our contact Us page to upload and send your print-ready files to us 24 hours per day 7 days per week. E-mail us direct at sales@bestofmainecorp.com if you require file sending assistance, or call us at
207-351-0251 to speak with a Service Rep.
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Graphic Design Questions
Q. Do you guys have a Graphics Designer who can design my art?
Yes, we have a Graphics Designer who can design your art for you. An artwork design fee will apply. Send a REQUEST FOR DESIGN WORK to sales@bestofmainecorp.com. Let us know what you need created. Our Graphics Designer will contact you to confirm the details of your design project, and quote the cost of your artwork design project.
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Shipping & Delivery Questions
Q. When will I receive my order?
Standard delivery within the contiguous 48 United States is 2 weeks from the time you place your order to the time it arrives at your door. We also offer Rush Orders (1 week delivery) and Super-Rush Orders (1 to 3 days) if needed.
View Shipping & Delivery complete details.
Email us 24/7 at sales@bestofmainecorp.com, or call us at 207-351-0251 (during normal business hours) to inquire about Rush Orders and Super-Rush Orders if you need a fast print & delivery.
Contact us to inquire about print & delivery to Alaska, Hawaii, Canada, and overseas (include your U.S. zip code or overseas mailing address in your email).
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Contact Us Questions
Q. How do I contact Customer Service?
Contact Customer Service 24 hours 7 days per week by visiting our contact us page or send an email direct to sales@bestofmainecorp.com. Call us during normal business hours at 1-207-351-0251 to speak with a Service Rep.
*Emails are returned during normal business hours.
BUSINESS HOURS
Monday - Friday 9am - 5pm ET
Saturday 9am - 1pm ET
Sunday's & Holidays - Closed
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Q. I need to ship my print materials to you. What's your mailing address?
Mail your print material's to:
Best of Maine Corp.
Attn: Sean/Print Manager
77 Old Alewive Rd.
Kennebunk, Maine 04043
Telephone: 1-207-351-0251
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